Return Policy

Return Policy Refund & Replacement Policies


If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. 
Please contact us within 48 hours after receiving yours. The Ross Shop do not accept Returns or Exchanges, once an item has been used.
We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. 


If you would like return the item, please contact us at, to get a return authorization number. Packages that are sent back without a return authorization number will be rejected and refunds will not be applied. The items must be unused and packed in its original packaging.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.

Lost Packages:

If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.

Address Changes: 

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customer must provide phone number.
If you have other concerns, please contact our Customer Service via email or through submitting a ticket at our website